Admin FAQs

We have put together some answers to our most Frequently Asked Questions regarding our Administration procedures. Please contact us if you need any further information.

1. Can a policy be reinstated after cancellation has taken effect?

A policy can only be reinstated within 7 days after the cancellation date with confirmation of no accidents, subject to receipt of all the outstanding items. In cases where a direct debit has defaulted, full payment of the outstanding balance must be sent to our office in order to reinstate.

2. What procedure do you have in place for issuing a continuation cover note?

Continuation cover notes are issued automatically and will be sent prior to the expiry of the current cover note, providing the policy is not due for cancellation.

3. When will we get the certificate?

The certificate will be issued and sent within 1 week of when our file is complete.

4. Can the broker use telephone declaration for no claims bonus?

No, this has to come from the client's previous insurer and must include the client's name, policy number, expiry date, number of years claim free and details of any claims.

5. Can the brokers use their own additional drivers form?

No, in all cases we would require our own forms to be completed.

6. What details are needed to add a vehicle for the MID?

We require the make, model, GVW, est. value, full registration number and date purchased/sold.

7. Will you accept change of vehicle details direct from the insured for MID purposes?

Yes

8. What is the minimum premium in order for the client to pay by Direct Debit with Tradewise?

The minimum premium is £500. Please refer to the Credit Control Section for more information.

9. Do you have a minimum adjustment premium?

Yes, £50 + IPT

10. Is there a charge when a duplicate certificate is requested?

No

11. What level of support is necessary for a new account?

Each individual enquiry is dealt with on its individual merits

12. How does the direct debit work?

Please refer to the Credit Control Section for more information