Insurance Claims Department

The Claims Department deals with claims on a delegated authority from the Insurance Company in Gibraltar.
Its role is to validate and negotiate new and existing claims in accordance with high standards of customer service and industry guidelines. In order to do this the department will carry out detailed and in depth indemnity checks, exhausting all avenues of enquiry before agreeing to deal with a claim.

	Claims procedures Claims flow chart Claims F.a.q's Accident report form Theft report form

This growing department currently consists of a team of experienced handlers.

The department is responsible for receiving notification and setting up all incoming claims from Policyholders, Brokers and Third Parties alike. Upon intimation of a claim, a pro-active approach is adopted to encourage expeditious settlement of the file in a professional and fair manner.

The department is focused on the potential economic issues encountered in the duration of a claim. It is their objective therefore to ensure that all parties involved in the report process, namely Policyholders and Brokers, are aware of the costs that are generated following the report of an incident. Whilst they aim to settle genuine claims promptly they also focus heavily on fraudulent and exaggerated claims and preventing unnecessary costs from being incurred.

The claims department works with the Policyholders, Brokers and Third Party Claimants to provide the best service it can and whilst we aim to use our initiative at all times they are always open to any constructive suggestions and comments that anybody has which may encourage us to improve their service.

If necessary, please do not hesitate to contact the Department Team Leader Wayne Martin who will be happy to discuss any issues that you have.

Claims department contact information

Department Telephone: 08707 002288

Department Facsimile: 08707 002299

Contact form