Our Claims Department deals with claims on a delegated authority from our Insurer Partners. The department's role is to validate and negotiate new and existing claims in accordance with high standards of customer service and industry guidelines. We carry out detailed and in depth indemnity checks, exhausting all avenues of enquiry to ensure that claims are handled as fairly and speedily as possible.
Our team of experienced handlers and administrators are responsible for receiving notification and setting up all incoming claims from policyholders, brokers and third parties. We take a proactive approach to expedite the settlement of every claim in a professional and fair manner.
In taking account of the economic issues arising during the processing of a claim, our objective is to ensure that all parties involved are aware of the costs generated following the report of an incident. We aim to settle genuine claims promptly so we can focus on potentially fraudulent and exaggerated claims, to the benefit of insurers, brokers and policyholders alike.
Please do not hesitate to contact our Claims Department to discuss any issues regarding a claim.
If you are a Tradewise policyholder or a representative of a Tradewise policyholder and you wish to report a new claim, please call our Freephone Claims Hotline on 0800 2055513
If you are a third party, or a representative of a third party and you wish to report a new claim, please call our Freephone Claims Hotline on 0800 029 1158.
For Ongoing Claims: 020 3991 5700
Claims Fax: 020 8350 2350
Claims email address: firstname.lastname@example.org (please ensure either a policy or claims reference is quoted within your correspondence)