Coronavirus

Coronavirus (COVID19) Update – 09/04/2020


Our hours of business for the Easter Bank Holiday are as follows:

Friday 10th April 2020 - Closed for the Bank Holiday

Saturday 11th April 2020 - Closed

Sunday 12th April 2020 - Closed

Monday 13th April 2020 - Closed for the Bank Holiday

Tuesday 14th April 2020 - Usual business hours resume


Coronavirus (COVID19) Update – 31/03/2020


We have created a list of Frequently Asked Questions relating to the Coronavirus (COVID19) situation.  The page can be found here.


 Coronavirus (COVID19) Update – 26/03/2020


Tradewise Insurance Services Limited have now made the decision to close the Office until further official guidance is released.

However, in line with our update provided on the 19.03.2020 (below) we will continue to remain operational for our customers by remote access. We understand that this a worrying time for everyone and we want to assure you that we’re doing everything we can to have as many staff as possible operationally available to assist you and respond to your emails.


Please note, we will be unable to receive, deal with or send post that is usually managed and handled by Royal Mail. However, as we’re operating remotely you can still continue to email items and documents to the relevant departments (shown below)

We would like to thank for your continued support and understanding during these difficult times and we will continue to provide regular business updates on this page, as the need arises.



Coronavirus (COVID19) Update – 19/03/2020


Tradewise Insurance Services Limited have made the decision to stop accepting any visitors to our offices at 300 Southbury Road, Enfield, Middlesex, EN1 1TS.


Our aim is to continue operating as many essential services / areas of the business as possible. We intend doing this by keeping a skeleton staff in the office whilst having a number of staff operating offsite in Data Protection compliant conditions.


Whilst we look to keep disruptions to an absolute minimum we do anticipate there may be a reduction to the usual speed of service provided and it may become necessary to deal with requests on a priority basis.


However, all efforts have been made to ensure essential areas of customer service continue to operate as effectively as possible.


IMPORTANT NOTE:


If you are a Policyholder reporting a new claim. Please phone our Claims Reporting Helpline on


0800 205 5513 (24 Hours)


If you need to contact a specific department, please email the relevant address detailed below :-


Claims Department
claimspost@tradewise.co.uk


Special Investigations Department
investigations@tradewise.co.uk


Underwriting (New Bus. & Adjustments)
tradewiseuw@tradewise.co.uk


Underwriting (Quotations)
referrals@tradewise.co.uk


Underwriting (Renewals)
tradewiserenewalsmtrr@tradewise.co.uk


Policy Administration (inc. MID requests)
adminpost@tradewise.co.uk


Accounts and Credit Control
accounts@tradewise.co.uk


Compliance and Complaints
compliance@tradewise.co.uk


 

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